Product: Rise Credit Customer Care Clear all filters (23 of 23 reviews match)
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With Official Company Response

I called because my payments weren't being taken out.they told me they were bouncing. When I asked what acct they were being taken out of they had the wrong account info. (it had been changed months prior on line) However, since it has been 3 months they have charged...
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RISE_Response
RISE Credit Response

We regret to hear of your dissatisfaction with your RISE Credit Loan. We would be happy to review your account with you and all repayment terms and conditions. You may reach u...

1.0
Product
Rise Credit Customer Care
I didn't like
  • Customer service
#1180852
I have been applying for a loan with rise for over two years.First my income was insufficient then several other reasons such as to many inquiries etc etc. well I gave up. I ran u to another issue yesterday where my bills are past due and I have a new born. My income...
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RISE_Response
RISE Credit Response

Good Morning, We regret to hear of your recent experience. We would be happy to look into this issue further for you. Can you please email us at rise_spokesperson@risecredit.c...

1.4
Product
Rise Credit Customer Care
#1174629

With Official Company Response

Applied for a $3,000.loan n early December. Called to get status of loan. I was told send a copy of drivers license & ssn card. Once information was sent. Still no check and called again. Was told check should be received by 1/3/2018. To date still no check. I will be...
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RISE_Response
RISE Credit Response

We regret to hear that you have not received your loan proceeds check. Please allow us to research this issue for you to determine what issues have occurred. Please contact us...

Product
Rise Credit Customer Care
#1164351

With Official Company Response

"Preapproved" for what looked like a good, short term loan - sent in a ton of info.Then had to reapply after they said the app expired -- twice! The third time, after realizing they had a ton of personal info and no intent to give a loan, I found the complaints about...
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RISE_Response
RISE Credit Response

We regret to hear of your recent experience. RISE Credit applications are valid for a maximum of 10 calendar days after which the application will expire and a new application...

Product
Rise Credit Customer Care
#1160406

With Official Company Response

I applied for a loan in August of 2017 and submitted all my documentation they needed.This included a paystub, a 30 day bank statement, W2, license,and SS. I called them them and verified they had what they needed before the application time frame expired. I was told...
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RISE_Response
RISE Credit Response

Good Afternoon, We regret to hear of your dissatisfaction with RISE. We do attempt to make the process as seemless and easy. We would be happy to look further into your accou...

Product
Rise Credit Customer Care
#1090327

Resolved With Official Company Response

I was excited using Rise...learned a lot about financial management, it actually improved my credit score. I finished paying off last week on Monday. I was told after 3 days I could reapply and receive a lower interest rate. I was super excited... I CANNOT LOG...
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RISE_Response
RISE Credit Response

Hi!Thank you for taking time to post your experience with RISE. We're sorry to hear about your account access issue.We would like the opportunity to research your request and...

3.2
Product
Rise Credit Customer Care
#971754
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Rise Credit - Customer Care Review from Greensburg, Pennsylvania

As i still have not been able to log in to see if i qualify for a loan its only been 3 weeks and hundreds of phone calls trying resolve the problem and now the proces has started over again. With a help desk ticket which i am sure they will say there is no problem again
Product
Rise Credit Customer Care
#937160
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Rise Credit - Customer Care Review from Wappingers Falls, New York

Call me i asked twice waiting for acall u owe me my bank fee your ck is blocked from my acct until paid i will send a money do not attempt to cash ck
Product
Rise Credit Customer Care
#928673
These people take advantage of people and munipalated me I paid back my loan full amount 7 days after I got it I have proof from my bank its paid and they are calling me a liar won't respond back to me their customer service is horrible after my debit card was approved...
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RISE_Response
RISE_Response

Hi!We are so sorry to hear of your recent RISE experience.We would like the opportunity to review your concerns with you. Please send us an email at rise_spokesperson@risecred...

Product
Rise Credit Customer Care
#924017
Poor customer service.Made payments timely for several months since I got the loan. Lost my job and still paid after three months of being unemployed. After that, still had no luck of finding another job then the collection calls start to come. I communicated with them...
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2.5
Product
Rise Credit Customer Care
#922220