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I applied for an loan for the very first time back in June 2016. After i received the first loan making bi weekly payments of $130.36.

I was then eventually sent a email stating that i can refinance in September .So i did but when i refinance the bi weekly payments for $130.36 never stopped. But when i went online it would only show me the Re fiance loan for the $87.99. So every two weeks Rise credit was withdrawing out of my account for $218.35.I then talked to an family member and they states they should only be withdrawal out one payment. i contacted Rise on 10/31.

And was informed that there was an error on there part there should never be two loans at once and that once i refinanced in September then that should have closed out the other loan but it didn't. It was a computer glaze. I have spoken with a total of 4 different representative. Sarah,Ava, Benjamin, Jessica And no process it's been over a week.

I have been told that an ticket is under review an once it is been completed in the next 24-72 hrs then any and all refunds and amounts from the $130.36 will be credited back to my bank account. Then i received an email stating all payments were on hold until Nov 18th.Then i got an email on 11/4 stating $640.00 will be withdrawn from my account. The First rep informed me that ticket has been put in once on the 31st of Oct. then i spoke an rep on 11/4 to check the status of an email i received for an automatic withdrawal for $640.00 and was told to call back on Monday the department that is in charge of this is located in the corporate bill i am in the process of seeking an attorney.

I have never experience ANY loans before i would not recommend this place.

i still have not got an phone call or email back nor have i gotten any refund or anything and it's been over a week.

Reason of review: Bad quality.

Preferred solution: Full refund.

Rise Credit Cons: Employees with lack of knowledge.

Location: Milwaukee, Wisconsin

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RISE_Response
RISE Credit Response

Hi!

Thank you so much for taking time to speak with us today and allow us to review your concerns.

Please let us know if there is anything else that we can assist you with.

Thank you,

RISE Credit

RISE_Response
RISE Credit Response

Hi!

Thank you for taking time to post your experience with RISE.

We would like the opportunity to research your request and better assist you.

Please send us an email at rise_spokesperson@risecredit.com so that we can research this matter.

Sincerely,

RISE Credit

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